Warranty and Return Policy
Company Certificate of Conformity is available upon request. Factory Certificate of Conformity will not be provided unless otherwise stated in sales order and invoice. In the event that factory warranty is not applicable, Voyager Components, Inc. (“Creditor”) warranties goods sold to meet specifications as published by the manufacturer at the time of production, for form, fit and function, for a period of ninety (90) days from date of invoice. No further warranties, written or stated, express or implied, exist on goods sold. All claims for nonconformity related to form, fit and/or function of merchandise delivered must be made in writing by Customer within fourteen (14) days ARO, not to exceed twenty one (21) days from date of invoice. Customer shall therefore inspect all merchandise immediately upon delivery, and file any such claims with Creditor within the time prescribed.
Creditor's sole obligation shall be to replace or refund such merchandise, at the sole discretion of Creditor, which has been promptly reported as nonconforming by Customer, and which has been determined by Creditor to have been nonconforming. All other Customer returned merchandise will be subject to a restocking charge of twenty-five (25) percent of its originally invoiced amount. Creditor reserves the right to refuse the return of any such merchandise. Creditor reserves the right to issue customer refunds in form of payment or credit to customers account. Creditor disclaims all other warranties expressed, implied or otherwise, and any claims of merchantability and/or fitness for a particular purpose. Creditor shall have no liability for any indirect, consequential, direct, or special damages to Customer with respect to Creditors obligations hereunder, including, but not limited to, loss of use, loss of profits, loss of business opportunities, or any other similar damages even if Creditor has been advised of the possibility of such damages. Creditor shall not be liable to Customer for any delay or failure by Creditor to perform its obligations herein.
Exports and intended use
It is buyers responsibility that any and all exports adhere to US Export requirements End user, end use, and country of destination . Purchasers may be required to complete form BIS-711 prior to shipment. Shipper reserves an additional 5-7 days for export in addition to standard quoted lead times.
Civilian Use only
All products are quoted and/or sold for civilian use only and are not intended for military applications. Civilian use applications include but are not limited to Medical , Oil Field, and Civilian Aerospace applications. It is buyers responsibility that any and all purchases adhere to this Civilian Use policy in addition to US end user and end use laws.
